Customer support in Australia’s business process outsourcing realm has witnessed a seismic shift in the past few years. Artificial Intelligence (AI) is a key driver behind this transformation. AI capabilities not only shifted the way experts approach processes but also showered benefits such as cost efficiency, faster resolutions, and seamless customer experiences. Furthermore, BPO firms […]
BPO in Canada is no longer a niche service offering the smooth completion of tasks, but a means to focus on growing the business economy. In the past decades, the industry has evolved into a significant contributor to the nation’s economy. Moreover, as the businesses worldwide began to outsource their administrative tasks, Canada has attained[…..]
The pandemic has left no industry unscratched. Several major corporates across the globe had to shut down due to the economic disaster. The worldwide lockdown situation has restricted people inside their homes. This created severe consequences on the functioning of businesses. They are trying hard to gain the flow back and preserve their operations. However,[.....]
